FAQs
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Contact Us
Bookings & Tables
Q: How can I book a table?
Q: Do you have outside seating?
A: We are very proud of our beautiful and secluded Japanese-inspired walled garden with a large sun terrace. Our large tables, with fitted umbrellas, can be enjoyed throughout the summer for lunch dining and evening drinks. Please note, we do not offer dining on our sun terrace during our evening service.
Q: We have a few friends in the area who want to join us - is that possible?
A: If we have the tablespace and extra seats available to accommodate the additional guests, we welcome them to join you for your meal.
However, our tables are usually pre-booked. Therefore, we'd recommend you make your reservation for the number of guests joining you.
Q: Are you open on Christmas day?
A: We are CLOSED on Christmas day - here are our opening times during the festive period.
21st - 24th Dec: Open as usual
25th - 27th Dec: CLOSED
28th - 31st Dec: Open as usual
1st - 12th Jan: CLOSED
Q: Do you have room for walk-ins?
A: On occasion, we may have a few tables free for walk-ins to join us, but it is not always guaranteed.
We recommend booking your table with us to avoid disappointment.
Q: Are you open for lunch during the week?
A: Our reservation times are as follows:
Wednesday 6 pm - 9 pm
Thursday 12 pm - 2 pm & 6 pm - 9 pm
Friday 12 pm - 2 pm & 6 pm - 9.30 pm
Saturday 12 pm - 2 pm & 6 pm - 9.30 pm
Sunday 12 pm - 4.30 pm
Q: From my text confirmation of my reservation, I have responded with CONFIRM / CANCEL - have you received this message?
A: We have received your message!
Thank you for confirming your reservation - we look forward to welcoming you to dine with us!
Or, for letting us know you can't make it - we hope to see you again soon!
Q: How long do we have at our table?
A: Every table has 2 hours to enjoy our exceptional fine-dining menu and extensive drinks selection.
Q: Your opening hours say you are closed from 2 pm - 6 pm Thursdays - Saturdays.
If I have booked a table for 1.30 pm would I have to leave by 2 pm?
A: No, our last lunch reservation is at 2 pm, but all tables are welcome to stay for up to 2 hours from their reservation time to enjoy their meal.
Q: Do you allow dogs on your terrace?
A: We are afraid not.
We don't allow dogs to join their owners whilst they dine with us on our terrace or within our building.
The exception to this rule is with guide dogs.
Accessibility
Q: Are you child-friendly?
A: Children of any age are welcome to dine during our lunch service.
However, during our evening service, we ask that children no younger than 14 accompany you for your meal.
Q: We have reserved a table to celebrate my child's 18th birthday.
Will they need to bring ID if they would like to celebrate with their first alcoholic drink?
A: Yes!
We have a challenge 25 policy, so if your child or anyone you are dining with looks under the age of 25, we will be asking for their ID.
Q: Do you have wheelchair access?
A: We have a few steps leading up to our entrance, of which we can assist wheelchair users with a ramp. When you reach the main restaurant entrance, we have dining tables on the same level, which are perfectly accessible for wheelchair users.
However, as the building our restaurant calls home is a listed building, we do not have a wheelchair-accessible/disable WC. To reach our WC, you go must go down a short flight of steps.
Q: Where are you located?
A: You will find our restaurant in the beautiful 17th Century Newdigate House on Castle Gate, with Nottingham's stunning castle looking over us from the left and Maid Marian road to our right.
As we are in the centre of Nottingham, we have many public transport connections nearby and a range of large car parks just a short walk from our premises, such as Maid Marian and St James Street car parks.
Menus & Ordering
Q: Do you have a children's menu?
A; We don't have a child's menu but will always help to accommodate in any way we can.
Q: Is the Fixed Price Menu available all day, every day?
A: Our Fixed Price Menu is available throughout our Thursday - Sunday Lunch service and Wednesday & Thursday Dinner service.
Enjoy a set menu of 2 or 3 courses from £25 per person.
Q: Do you offer vegan dishes?
A: Yes!
They are located on our menus with a VE sign next to the dish.
Q: Do you cater for food allergies?
A: Yes!
Our menu has a key to show which dish contains dairy, gluten, nuts, or is vegetarian or vegan - please let our servers know when you place your order what allergy you have.
PLEASE BE AWARE
World Service currently holds a five-star food hygiene rating and takes steps to ensure safe food management.
However, as our dishes are created in the same space, cross-contamination may occur. Although we can modify and make sure your dishes don't contain the allergens you are allergic to, we can not be 100% certain.
Gift Cards
Q: Can I have my gift card purchase emailed to me as a digital voucher?
A: Our gift cards are created as a physical card for you to use in our restaurant, so we are unable to email your gift card as a digital voucher.
They can be collected from our restaurant or posted to you or the recipient.
Q: Can I use my World Service gift card at your sister restaurants, Bar Iberico or Iberico World Tapas?
A: No
Our gift cards are created and designed especially for our restaurant till system and can only be redeemed within World Service.
If you'd like a gift card for our sister restaurants, please follow the links -
BarIbericoTapas.com/online-store
IbericoTapas.com/onlineshop
Q: Can I pick up my gift card from your restaurant?
A: Of course!
Feel free to collect your gift card during our restaurant reservations times:
Wednesday 6 pm - 9 pm
Thursday 12 pm - 2 pm & 6 pm - 9 pm
Friday 12 pm - 2 pm & 6 pm - 9.30 pm
Saturday 12 pm - 2 pm & 6 pm - 9.30 pm
Sunday 12 pm - 4.30 pm
Q: My gift card expired whilst we were in lockdown -
what should I do?
A: All gift cards that have expired whilst we were closed by the government due to Covid-19 will be extended to the end of 2021.
You don't need to do anything to your gift card, just bring it along the next time you dine with us and let our team know when you are seated.